Depending on which property you are booking we require an advance deposit of either $550.00 or $1050.00 to guarantee the reservation at time of booking. The balance is due 60 days prior to arrival. For our private homes, we require an upfront deposit of 50%, with the remaining balance due 60 days prior to check-in.
A service fee of $300 will be charged for cancellations. If the cancellation is received prior to 30 days of your scheduled check-in date, a refund of the deposit minus the $300 shall be returned. Cancellations made 30 days or less in advance of the scheduled date will receive a refund if the accommodation is re-rented by another party for all the same dates and at the same rate, and pro-rata refunds for partial replacement reservations will be provided. If we cannot rent the unit then no refund will be returned for cancellations made within 30 days of the scheduled stay. There are no refunds for early check-outs.
We unfortunately do not allow pets at any of our properties.
Smoking is not allowed in any of our residences as well as on the patio or lanai. If smoking is detected in your unit upon departure an additional $450 cleaning fee will be applied.
We accept the following credit cards: Visa, Mastercard, Discover, and American Express. We will also accept personal checks in US funds.
The accommodation tax rate varies between islands. For Maui, the current tax rate is 17.42%. For Kauai and Hawaii Island, the current tax rate is 17.96%. This includes General Excise Tax, Transient Accommodation Tax, and County Transient Accommodation Tax.
Yes. There is a minimum night stay of four nights. From December 15th to January 4th this increases to a 12-night minimum stay.Â
Yes, there is a cleaning fee, a reservations fee, and a non-refundable damage waiver. All fees will be clearly outlined in the rental quote prior to you booking your reservation.
Check-in is at 4:00 pm and checkout is at 10:00 am. An early check-in is dependent on whether the residence is occupied the night before, and if the housekeeper has time to fully clean the residence before your arrival. If the unit is available, we do offer late checkouts for a fee of a half days rate plus tax. We advise our guests to do this in advance of their arrival date.
You will be emailed detailed arrival instructions a few days prior to your check-in date. You will be going directly to the residence and the arrival instructions will include directions to the property as well as the door code to access the residence.
There is no daily housekeeping service included. If you desire housekeeping services during your stay, they are available for a fee. Please call ahead to pre-schedule desired days and times.
We supply a starter set of supplies. It is the guest’s responsibility should you require additional items.
Yes. All residences have beach chairs and beach towels for guest use. Other beach items, such as coolers, umbrellas, and beach toys, may not be available in the residence of your stay.
All our residences are equipped with washers and dryers, as well as an iron and ironing board.
Yes, each bathroom has a hairdryer.
All of the residences have basic cable.
Yes. All our residences have complimentary wifi.
